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General
- Accounts will not be activated or reactivated
without prior payment.
- All hosting fees and domain name renewal
fees are due on or before the due date of
the renewing account and/or domain name.
- Technical work or requested services will
only be implemented once payment for the
service has been secured.
- Incomplete signup information can result
in an account NOT being activated. Some accounts
may be placed on hold for up to 72 hours,
pending review
of information received.
- We reserve the right to modify any billing
prices subject to written notice via email
or through a posting on our website.
- Any losses or expenses experienced by the
customer, due to actions taken by the Auzzie.Biz
in response to customer non-payment, is not
the responsibility
of Auzzie.Biz.
Credit Card Payments
- Auzzie.Biz can only
receive credit card payments using MasterCard,
Visa. For your security we
do not store Credit Card details on our server.
Credit card payments can be made on our shopping
cart through secure servers: PayPal will
be processed in AU$
- Auzzie.Biz has the authority
to charge for services requested, pending hosting
or domain
name renewals, using the credit card information
you provide Paypal for
charging on your account.
- By by purchasing our hosting services and
selecting an annual billing payment cycle
you are agreeing to allow the Auzzie.Biz to
place your account
on a recurring
payment plan. Upon your receipt of our emailed Auzzie.Biz invoice, unless
you indicate that you would like to cancel the account or stop the charges,
the
account will automatically be re-billed according to the information
contained within the invoice. (See Cancellation
Policy for details on how to cancel
your account.)
- Hosting invoices will
be sent out 5 (five) days before the payment
is due.
- Domain renewal invoices
will be sent out 35 days before the domain is
due to expire.
Unless you indicate otherwise, we will endeavour
to automatically renew the domain two (2) weeks
before the domain renewal
date.
- A reminder notice will
be emailed to you two (2) weeks before the due
date of your
hosting renewal. This message will serve
as
a reminder
that
your charges
are coming due and will also indicate if you need to update your
credit card information with Paypal.
- If we do not receive
your payment by the due date indicated on your
invoice, your account will be suspended for
non-payment and
you will not
be able to access your website.
- If we do not receive
your payment by the due date for your domain
name renewal by your renewal date, the domain
will be left to expire and
your
account
will be suspended
and you will not be able to access your website.
- After 28 days a suspended account will
automatically be deleted from our system.
When an account is deleted from
our
system,
all copies of
the website
files are permanently and irretrievably removed from our
servers.
- If an account has been suspended for non-payment,
it will only be reactivated upon payment
of all overdue fees
and a
reactivation fee.
- If we refund any fees
due to any charges you dispute with your Credit
Card through PayPal
(such as a charge-back),
we will suspend
your
account. The
suspended
account will only be reactivated once all disputed/refunded
fees are resolved satisfactorily, and we receive payment
for any and
all administrative
fees
incurred by Auzzie.Biz resulting from your dispute
or charge-back request. If you have registered
a domain name with us
and submit a charge-back,
Auzzie.Biz
will retain ownership of the domain name(s) registered.
Domain Name
- Once a domain name has been registered or
renewed through Auzzie.Biz, no refunds will be given
for the
domain registration or renewal fee.
- The Customer has full ownership rights over
any domain name registered or renewed through
Auzzie.Biz, where the domain registration fees
have been paid
in full.
- No domain name will be registered or renewed
without prior payment of the required fee.
- If we are unable to secure payment before
the domain renewal date, the domain will
expire and the hosting account will be suspended.
- After 40 days, the domain name will be released
by the Registrar Auzzie.Biz and be made available
to the general public for re-registration.
- Once a domain has expired, if the registration
fee is then paid, we will put in a request
with our Registrar Auzzie.Biz to renew and
reactivate the domain
name. This process is normally complete within four (4) days.
- Once a domain has been renewed, if we receive
a dispute of payment or a request for a refund
from your credit card Auzzie.Biz, Auzzie.Biz
will take
over
the ownership of the domain name in question.
- Auzzie.Biz is not responsible for maintaining
the registrant information for domain names.
The domain owner can modify all
this information
using our Control
Panel.
- Auzzie.Biz is not liable for any domain disputes
that may arise over changed registrant information
for a domain name.
- Auzzie.Biz is not responsible
for resolving any domain disputes. These issues
must be
resolved by the parties involved, according
to the legal
bounds of
ICANN (Internet Corporation for Assigned Names and Numbers),
the domain name governing body or auDA the domain name
governing body for .AU. Auzzie.Biz will not act
as an arbitrator, but will
honor any decisions
determined by ICANN or auDA.
Account Ownership
- Ownership of the
account is determined by the individual or
Company/Business listed in our database
as
the person or Company/Business paying for the
account.
- Auzzie.Biz will only
email account login information if we are able
to verify the login for the
account.
- Customer may modify
the email address over the phone, provided Auzzie.Biz
can verify the status of the caller.
- Auzzie.Biz is not liable for any account disputes
that may arise between various parties holding
Auzzie.Biz account login information when the
information
has
been distributed by the verified account holder. Auzzie.Biz is not responsible
for any changes made to the account or any information that has been
modified by Customer, or any parties authorized by Customer, to access
the Control
Panel.
- Auzzie.Biz will act
in accordance with the above ownership rules
unless compelled by
a domain dispute ruling as determined by
ICANN (Internet
Corporation for
Assigned Names and Numbers), or auDA the domain name governing bodys.
Forms
of payment
We currently accept credit
cards (Visa, MasterCard), AU$ direct deposit or AU$ cheque/money order. For your security
we do not store Credit Card details on our server.
Credit card payments can be made on our shopping
cart through PayPal secure servers:
- PayPal will
be processed in AU$
- Payment by AU$ Cheque, Money Order to:
AUZZIE.BIZ DOMAIN SERVICES
PO Box 267
Lithgow NSW 2790
Australia
NB: Please include a copy of your Invoice with your payment.
Billing period
Monthly Accounts are billed
monthly (credit card only). Payment is due on
the date
of each anniversary of the payment period. Credit
cards are charged automatically on the anniversary
date of the payment period unless we receive
written or explicit instructions indicating otherwise.
Annual Accounts are billed
annually. Payment is due on
the date
of each anniversary of the payment period.
Invoicing
Customers will be invoiced
via email. Those paying by credit card are invoiced
1 day before payment is automatically charged.
Customers can view and print their Invoices by
logging into http://auzziebiz.net.
Customers needing an additional
printed invoice please contact
us. Monthly invoicing by mail is
available for an additional fee.
Chargebacks
If a chargeback is submitted
against a credit card used to purchase service,
the account(s) in question will be suspended
immediately. The
suspended
account will only be reactivated once all disputed/refunded
fees are resolved satisfactorily, and we receive payment
for any and
all administrative
fees
incurred by Auzzie.Biz resulting from your dispute
or charge-back request.
Overdue accounts
Accounts that are 30 days
overdue will receive a reminder email. If payment,
in full, is not received within 7 days of the
reminder, the account will be suspended. Accounts
which remain suspended more than 2 weeks are
subject to termination.
Accounts which are reactivated
after having been suspended are subject to a
AU$25 account reactivation fee. All costs associated
with dishonoured cheques will be charged to the
account holder.
Cancellation
We reserve the right to
cancel service at any time for any reason. Should
we cancel service, prepaid monthly fees for service
not rendered will be prorated and refunded.
Customers may cancel their
accounts at the end of their billing period,
or on an even month. In this case, prepaid monthly
fees for service not rendered will be prorated
and refunded.
If you do not wish
to continue hosting with Auzzie.Biz, or do not
wish to renew your domain name, it is your responsibility
to contact Auzzie.Biz through your Control Panel at http://auzziebiz.net/clients/ to cancel your account or domain name.
Transferring a domain
to a new hosting company does not constitute
canceling an account
with Auzzie.Biz.
All cancellation requests
must be submitted using the Control
Panel. You
will need to
indicate when you would like to cancel the
account and if you
are keeping
the ownership of the domain name that Auzzie.Biz registered for you. If you
do not indicate that you would like to cancel
the domain renewal your account will
automatically
be modified to the Auzzie.Biz Domain Name Only Account for all future domain
management. This change will cancel all hosting
services but leave your Auzzie.Biz account open
for the domain renewal.
Setup fees and domain
registration fees are not refundable.
Account name changes
There is a AU$25 fee
to change the primary domain of an account.
Antifraud Check
Customer purchase can
be suspended for manual antifraud check for 10-20
minutes as well as it can be suspended for longer
term (around 20 hours) for more serious investigation.
Antifraud check occurs because of growing number
of fraud transactions from persons who are not
actual cardholders of the credit cards used during
purchase.
Billing policies & prices
We reserve the right to
change our policies or prices at any time. Prices
are guaranteed for the period of pre-payment
only and are shown in AU$.
Rev.
01-Jan-2010
See also...
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